Support

GTB's Data Protection is Transforming Security through Accuracy and Visibility

CUSTOMER & TECHNICAL SUPPORT

 

With experience that will benefit you in implementing your security and compliance projects, our team of dedicated support engineers and customer service staff are ready to help you. We are known to go above and beyond service levels, helping you bring the greatest value and results to your organization.

GTB’s Annual Maintenance & Technical Support Subscription* provides you with easy access to product upgrades, technical support & data protection education.

All support subscriptions come with:

  • Access to experienced DLP engineers through Web, email or phone for Configuration and Policy advice to help your planning process
  • 24×7 access to the GTB Call Tracking system
  • Documentation
  • Support Alerts & Notifications
  • Discounts on GTB’s Certification & Education Programs

 Have a question?  Need help?  Contact us, we are here to help

GTB Support Subscription* Packages

Standard Support

Standard Support is most appropriate for non-mission critical applications.

Premium Support

Ideal for high-availability systems, Premium offers the fastest response time.  Our on-call engineers will work with your team to resolve the issue in the shortest possible time.

GTB Business Critical Services Remote Product Specialist –  New

Ideal for critical systems which need immediate response

Pro Support Plus

As an add on to our Standard or Premium Package, now receive free monthly health checks on your system, on going Data Protection education, senior level technical support and dedicated technical account managers.

Contact us, we want to hear from you.

Call 1-800-626-0557 ext. 2  or email support@gttb.com 


* GTB Annual Maintenance and Support (AM&S) is mandatory for the first year and begins on the original date of purchase; if an AM&S subscription has lapsed then reinstatement is required.  GTB Annual Maintenance and Support Terms & Conditions apply.

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