CUSTOMER SUPPORT

With 13+ years experience that will benefit you in implementing your security and compliance projects, our team of dedicated support engineers and customer service staff are ready to help you.

Cited by Gartner clients as the only vendor to go above and beyond service levels, helping you bring the greatest value and results to your organization.

GTB's Annual Maintenance, Technical Support and MSP Subscription Packages* provide you with easy access to product upgrades, technical support & data protection education.

Standard Support

Standard Support is most appropriate for non-mission critical applications.

Premium Support

Ideal for high-availability systems, Premium offers the fastest response time.  Our on-call engineers will work with your team to resolve the issue in the shortest possible time.

GTB Business Critical Services Remote Product Specialist 

Ideal for critical systems which need immediate response

Pro Support Plus 

As an add on to our Standard or Premium Package, now receive free monthly health checks on your system, senior level technical support and dedicated technical account managers.

All support & license subscriptions come with:

  • Access to experienced Data Protection / DLP engineers through Web, email or phone for Configuration and Policy advice to help your planning process
  • 24 x 7 access to the GTB Call Tracking system
  • Documentation
  • Support Alerts & Notifications
  • Discounts on GTB's Certification & Education Programs

Existing Customers - Submit a support question