Enterprise Support

Experience the GTB Difference

Important Notice , GTB is NOT effected by the Log4j vulnerability

GTB security teams continuously monitor our services and products for attacks in addition to developing customer protections. We’ve recently become aware of the remote code execution vulnerability (CVE-2021-44228) related to Log4j (a logging tool used in many Java-based applications) disclosed on 10 Dec 2021. GTB solutions are NOT affected as our solutions do NOT use Log4j logging tool or Java. Feel free to contact us using the below form if you have any questions. - Dec. 13, 2021

Experience the GTB Difference

With 15+ years of experience that will benefit you in implementing your security and compliance projects, our team of dedicated support engineers and customer service staff are ready to help you.

Cited by Gartner clients as the only vendor to go above and beyond service levels, helping you bring the greatest value and results to your organization.

GTB’s Annual Maintenance, Technical Support, and  Subscription Packages* provide you with easy access to product upgrades, technical support & data protection education.

Standard Support

Standard Support is most appropriate for non-mission critical applications.

Premium Support

Ideal for high-availability systems, Premium offers the fastest response time.  Our on-call engineers will work with your team to resolve the issue in the shortest possible time.

GTB Business Critical Services Remote Product Specialist 

Ideal for critical systems which need an immediate response

Pro Support Plus 

As an add on to our Standard or Premium Package, now receive free monthly health checks on your system, senior-level technical support, and dedicated technical account managers.

Managed & Hybrid Services 

*All support & license subscriptions come with:

  • Access to experienced Data Protection / DLP engineers through Web, email or phone for Configuration and Policy advice to help your planning process
  • 24 x 7 access to the GTB Call Tracking system
  • Knowledge-base access
  • Support Alerts & Notifications
  • Discounts on GTB’s Certification & Education Programs


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