Customer Success Manager

West Palm Beach, FL | Full-Time | Onsite or Hybrid

GTB Technologies delivers extremely effective data protection. Our patented solutions are trusted by some of the world’s most risk-sensitive organizations to prevent data loss, reduce risk, and precisely satisfy compliance mandates.

We’re seeking a Customer Success Manager (CSM) with the technical aptitude to guide the implementation and post-deployment success of GTB’s advanced data security solutions. This role blends customer engagement, technical problem-solving, and account stewardship. Read on if outcomes drive you, and you thrive in people and tech conversations.

What You’ll Own:

• Leading the onboarding and implementation of GTB’s software products across Windows, Linux, and hybrid environments
• Configuring, validating, and optimizing the deployment of modules, including items including but not limited to Data Discovery, DLP agents, and policy management
• Serving as the customer’s primary point of contact throughout onboarding, deployment, and ongoing support cycles
• Driving account success with a focus on adoption, satisfaction, and expansion opportunities
• Troubleshooting deployment issues in coordination with GTB Support and Engineering teams
• Maintaining accurate tracking of tasks, escalations, and outcomes across accounts
• Supporting cross-functional initiatives and other duties as assigned to improve client outcomes and internal delivery efficiency

What You Bring:

• 2–5 years in Customer Success, Technical Account Management, or Implementation roles—ideally with enterprise software or cybersecurity
• Strong working knowledge of:
  • Windows Server, Active Directory, and endpoint security
  • Network architecture and protocols (TCP/IP, SMTP, etc.)
  • Data loss prevention (DLP) or adjacent technologies
• Experience installing, configuring, and supporting software agents or security tools across multi-OS environments
• Familiarity with ticketing systems, remote tools, and log analysis
• Ability to manage customers with both technical and business expectations
• Extra: scripting knowledge (PowerShell, Bash) or experience with SQL/regex-based policy logic

You Might Be a Fit If You…

• Have guided enterprise clients through hands-on implementation of complex software systems
• Can translate technical issues into plain English for executives—and vice versa.
• Enjoy solving real-world challenges around sensitive data, visibility, and control.
• Know how to balance client empathy with strong internal follow-through.
• Are energized by helping customers not just use a product, but succeed with it.

To Apply:

Send your resume and a short cover letter to [careers@gttb.com], including:

• Why GTB Technologies is the right next move for you.
• What leadership philosophies and results define your approach to Customer success.

This role is open to candidates eligible to work in the U.S. No recruiters or agencies, please. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

GTB Technologies is proud to be an equal opportunity employer. We value diversity in backgrounds, experiences, and perspectives — and we’re building a team that reflects that.     

We are also an “at-will” employer, which means that, per applicable laws, either the employee or the company can terminate the employment relationship at any time, with or without cause or notice.

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