Software Hosting Agreement
Software Hosting Agreement
This Software Hosting Services Agreement (“Agreement”), is made as of the Order Date of the service, by and between GTB Technologies, Inc. (“GTB”), and the ordering party (“Customer”).
- Customer Responsibilities
- Service Levels
- Technical Support
- Term & Termination
- Disclaimers of Warranties
- Limitation of Damages
- Confidential Information
- Data Ownership: Loss
- Cyber Security Incident
- Force Majeure
- U.S. Export Controls
- For Service Users Outside of the United States
- Basis of Bargain
GTB will provide Customer with use of the software set forth in a GTB Order Form (“Order”) and the services set forth in this Agreement (collectively, the “Services”), solely for the purpose of hosting GTB Technologies, Inc.’s software, when licensed by the Customer. GTB reserves the right to modify any Service from time to time; provided that Customer may terminate a Service without penalty in the 30 days following notice from GTB of the implementation of any change to a Service that has a material adverse effect on the functionality of that Service, if GTB fails to correct the adverse effect in the 30 days following Customer’s written notification to GTB of such effect. GTB, its affiliates or subcontractors may perform some or all of GTB’s duties and/or obligations hereunder.
2. Customer Responsibilities
Customer is responsible for managing the GTB software and Services, along with establishing and maintaining its Internet connection necessary to access and use the Services. All use of the Services and/or Software must comply with the use policies established by GTB and posted on the GTB website. The GTB solution modules are licensed pursuant to the terms and conditions of this Agreement, including the terms of the GTB Terms and Conditions / GTB End User License and Warranty Terms and Conditions, ( located at URL: https://gttb.com/wp-content/uploads/2016/02/GTB%20Technologies%20T&C.pdf ) (the “Policy”), which shall be controlling. GTB reserves the right to amend the Policy from time to time, effective upon posting of the revised Policy at the URL or other notice to Customer. GTB reserves the right to suspend the Services or terminate this Agreement effective upon notice for a violation of the Policy. At GTB’s request, Customer agrees to defend, indemnify and hold harmless GTB from any losses, damages, costs, liabilities or expenses resulting from any third party claim or allegation (“Claim”) arising out of, or relating to, use of the Services, including any Claim which, if true, would constitute a violation of the Policy.
3. Service Levels
Except as otherwise provided in Section 4 Technical Support below, GTB will use commercially reasonable efforts to make the Services available in accordance with prevailing hosting industry standards, taking into account the Customer’s workstations and the speed of their connection to the GTB’s hardware and / or the hosting provider which GTB has licensed (the “Technical Standards”). GTB will use commercially reasonable efforts under the circumstances to remedy any interruptions, omissions, mistakes, accidents or errors in the Services (hereinafter “Defects”) and restore the Services substantially in accordance with the Technical Standards. If the Services fail to substantially conform to the Technical Standards over a continuous period of thirty (30) days after written notice to GTB of such nonconformity, Customer may, at its sole and exclusive remedy terminate Services, provided that the Defect is not caused or contributed to, directly or indirectly, by any act or omission of Customer or its customers, affiliates, agents, representatives, invitees or licensees, other than normal use of the Services in accordance with the Policy. In the event Customer terminates Services under this section, GTB’s sole responsibility shall be to only refund payment for any full years remaining on a multi-year agreement. Section 3 sets forth Customer’s sole remedies for any claim relating to the Services, including any failure to meet any guarantee set forth herein. GTB’s records and data shall be the basis for all service level calculations and determinations.
4. Technical Support
GTB’s Support shall be available via email, online chat, and Web interface during the hours of 9:00 a.m. to 5:00 p.m., Eastern Time, Monday through Friday, excluding United States federal holidays. Customer acknowledges and agrees that GTB will provide all server-side installation, customization, setup, and support and that neither Customer nor any third party engaged by Customer shall be permitted to provide such services.
5. Term & Termination
The initial term of this Agreement shall commence on the Effective Date and shall continue for the period specified above as the “Initial Term.” Upon expiration of an Initial Term, this Agreement shall automatically renew for additional terms of one (1) year each (each a “Renewal Term”), at GTB’s option, unless Customer provides GTB with written notice of its intent not to renew no later than sixty (60) days prior to the end of the Initial Term or then-current Renewal Term. Payment for the Renewal Term shall be made by Customer prior to the expiration of the current agreement. GTB shall notify Customer in writing of any change in the fees for this agreement at least 90 days prior to expiration of the current agreement. In addition, GTB shall have the right to terminate this Agreement immediately, in the event that Customer ceases to do business in the normal course, becomes or is declared insolvent or bankrupt, is the subject of any proceeding relating to liquidation or insolvency which is not dismissed within ninety (90) days, or makes an assignment for the benefit of its creditors.
Customer agrees to the fees for the Services as set forth above. All payments for fees shall be made in the currency specified in the GTB Order form. All fees for the Services shall be paid in advance upon ordering the Service. In the event Customer fails to pay an invoice within 30 days of invoice date, GTB may issue a notice of default, and may discontinue the Services and/or terminate this Agreement in the event Customer has not fully paid all invoices within seven (7) days of the default notice. Customer agrees to pay GTB its reasonable expenses, including attorney and collection agency fees, incurred in enforcing its rights under this Agreement.
7. Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 3, “SERVICE LEVELS” ABOVE, GTB (a) MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, FOR THE SERVICES IT IS PROVIDING, AND (b) DISCLAIMS ANY WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
GTB exercises no control over and accepts no responsibility for the content of the information passing through the Services. GTB specifically denies any responsibility for the accuracy or quality of information obtained through the Services. Use of any information obtained via the Services is at Customer’s own risk.
8. Limitation of Damages
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, IN NO EVENT SHALL EITHER PARTY OR ANY OF GTB’S SUPPLIERS OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST REVENUE, OR LOST DATA), NOR SHALL GTB’S SUPPLIERS OR LICENSORS BE LIABLE FOR DIRECT DAMAGES TO THE EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL GTB’S AGGREGATE LIABILITY IN CONNECTION WITH THIS AGREEMENT FOR ALL CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE) EXCEED THE LESSER OF $100,000 OR THE AMOUNTS PAID TO GTB FOR THE SERVICES GIVING RISE TO A CLAIM IN THE TWELVE MONTHS PRECEDING THE DATE OF SUCH CLAIM.
Customer agrees and acknowledges that GTB’s hosting provider will be AWS (a public cloud) and that it, the Customer is in a better position to foresee and evaluate any potential damage or loss it may suffer in connection with the Services and that the fees payable under this Agreement have been negotiated and calculated on the basis that GTB shall exclude liability as provided in this Section.
9. Confidential Information
Commencing on the date Customer executes this Agreement and continuing for a period of three (3) years from the termination of this Agreement, each party shall protect as confidential, and shall not disclose to any third party without the disclosing party’s written consent, any Confidential Information received from the disclosing party or otherwise discovered by the receiving party during the term of this Agreement, including, but not limited to, the pricing and terms of this Agreement, and any information relating to the disclosing party’s technology, business affairs, marketing or sales plans, and any non-public information regarding the performance of the Services (collectively the “Confidential Information”). The parties shall use Confidential Information only for the purpose of this Agreement and shall only disclose Confidential Information to affiliates, employees, subcontractors or advisors under a similar obligation of confidentiality. The foregoing restrictions on use and disclosure of Confidential Information do not apply to information that: (i) is in the possession of the receiving party at the time of its disclosure and is not otherwise subject to obligations of confidentiality; (ii) is, or becomes publicly known, through no wrongful act or omission of the receiving party; (iii) is received without restriction from a third party free to disclose it without obligation to the disclosing party; (iv) is developed independently by the receiving party without reference to the Confidential Information, or (v) is required to be disclosed by law, regulation, or court or governmental order, however, the party subject to such law, regulation or court or governmental order shall use reasonable efforts to minimize such disclosure and shall notify the other party contemporaneously of such disclosure.
10. Data Ownership: Loss
All data created or transmitted by Customer and stored on GTB’s servers as part of the Services (“Customer Data”) shall at all times be owned by Customer. Except as instructed by Customer directly or through instructions provided to the servers through Customer’s use of GTB’s Software, GTB shall treat Customer Data as Confidential Information. Upon termination or cancellation of this Agreement for any reason, GTB shall return all Customer Data to Customer in the file format used by the GTB’s Software. As a convenience for Customer, GTB shall perform a regular (daily) backup of all Customer Data, but GTB shall in no event be liable to Customer or any third party for loss, destruction or corruption of Customer Data. Customer agrees and acknowledges that it is in a better position to foresee and evaluate any potential damage or loss it may suffer in connection with loss of Customer Data and that the fees payable under this Agreement have been negotiated and calculated on the basis that GTB shall exclude liability as provided in this Section.
All access to the Services shall be controlled by user names and passwords issued by GTB to Customer as well as created by Customer. Each user name and password will be unique to each staff member that Customer designates is authorized to access the Services. Customer is solely responsible for the security of the user names and passwords issued to Customer’s staff members. Any access to the Services using such user names and passwords will be deemed access by Customer, except where access is the result of unauthorized disclosure of user names and passwords by the negligent or willful act of GTB. Upon request by Customer, GTB will install a digital secured server certificate provided by Customer.
12. Cyber Security Incident
The Agreement is limited to the products specifically named in the Order. Customer represents and warrants that it will comply with all relevant security industry standards and practices. In the event of a Cyber Security Incident (defined below), Customer will reasonably cooperate with GTB, including granting access to Customer’s systems as necessary, to reduce impact and determine the cause and scope of the incident. “Cyber Security Incident” means a violation or imminent threat of violation of cybersecurity policies, acceptable use policies, or standard cybersecurity practices which results in misuse, damage, denial of service, compromise of integrity, or loss of confidentiality of a network, computer, application, or data. GTB and its Affiliates, directors, officers, employees, and agents will not be liable or responsible for Cyber Security Incidents, third party hacking attempts or attacks, viruses, malware and similar software programs, and denial of service attacks.
13. Force Majeure
GTB shall not be deemed to be in default of any provision of this Agreement or be liable for any delay or failure in performance due to Force Majeure, which shall include without limitation acts of God, earthquake, weather conditions, labor disputes, changes in law, regulation or government policy, riots, war, fire, epidemics, viral outbreaks, acts or omissions of vendors or suppliers, equipment failures, transportation difficulties, malicious or criminal acts of third parties, or other occurrences which are beyond GTB’s reasonable control.
14. U.S. Export Controls
You agree to abide by U.S. and other applicable export control laws and not to transfer from the U.S., by electronic transmission or otherwise, any Content or software subject to restrictions under such laws to a destination prohibited under such laws, without first obtaining, and then complying with, any requisite government authorization.
15. For Service Users Outside of the United States
THE SERVICE IS PROVIDED BY GTB TECHNOLOGIES, INC. THE PERSONAL INFORMATION WHICH YOU GIVE GTB WILL BE USED TO ESTABLISH YOUR ACCOUNT (WHETHER A TRIAL ACCOUNT OR OTHERWISE) AND WILL BE TRANSFERRED TO AND MAINTAINED IN GTB’ RECORDS IN THE UNITED STATES. IF YOU DO NOT CONSENT TO THIS TRANSFER, DO NOT ACCEPT THE TERMS AND CONDITIONS FOR THE GTB HOSTING SERVICES.
16. Basis of Bargain
EACH PARTY RECOGNIZES AND AGREES THAT THE WARRANTY DISCLAIMERS AND LIABILITY AND REMEDY LIMITATIONS IN THIS AGREEMENT (INCLUDING THE SOLUTION TERMS AND CONDITIONS) ARE MATERIAL, BARGAINED-FOR BASES OF THIS AGREEMENT AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER THIS AGREEMENT AND IN THE DECISION BY EACH PARTY TO ENTER INTO THIS AGREEMENT.
GTB reserves the right to use the Customers name in its marketing and promotional materials, otherwise, neither party may use the other party’s name, trademarks, trade names, or other proprietary identifying symbols, or issue any press release or public statement relating to this Agreement without the prior written permission of the other party. No failure on the part of either party to exercise, and no delay in exercising, any right or remedy hereunder shall operate as a waiver thereof; nor shall any single or partial exercise of any right or remedy hereunder preclude any other or further exercise thereof or the exercise of any other right or remedy granted herein. Paragraph and section headings contained in this agreement are for reference purposes only and shall not affect the meaning or interpretation of this agreement. This Agreement shall be interpreted according to the laws of the state of Florida. Neither party may assign this Agreement or any of its rights hereunder without the prior written consent of the other party, which consent shall not be unreasonably withheld, conditioned or delayed; provided that GTB may assign this Agreement or any of its rights hereunder to an affiliate or successor without Customer’s written consent. This Agreement sets forth the entire and exclusive agreement between the parties, superseding all prior or contemporaneous representations, proposals, quotes, agreements or understandings concerning the subject matter addressed herein. Except as otherwise set forth herein, no amendment to this Agreement shall be valid unless in writing and signed by both parties.
Revised Nov. 20, 2020